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Lexmark is committed to delivering fast problem resolution and personalized support to get your printers back on the job as quickly as possible. We offer a variety of customizable service plans to help meet your business’s unique needs. From basic service coverage to comprehensive support, Lexmark offers a range of plans to meet the specific demands of your output environment and reduce costly printer downtime.
Lexmark Response time definitions
- 5-7 business days response time: depending on the country and its region, the service action will take place within a period of 5 to 7 business days after Lexmark received the defective unit in the customer's country location. (valid for Return to Base process only)
- Next business day response time : When a customer is calling on a day before the Lexmark country cut-off time, Lexmark is committing to come on site the next business day and put in place all necesssary actions to have the printer fixed.
- Next business day fix : When a customer is calling on a day before the Lexmark country cut-off time, Lexmark is committing to fix the issue on site the next business day.
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