OnSite Repair: Lexmark's next-day, on-site repair service. OnSite Repair extended guarantees can be purchased during the term of the product warranty with one, two or three year extensions -- for up to four years of coverage from date of product purchase. Following the extended guarantee period, coverage may be purchased for one year at a time as long as the product is supported by Lexmark.
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Extended guarantees must be purchased before the previous warranty expires.
If you have a product problem call Lexmark's Technical Support Center or submit a request via the web. Lexmark's highly trained technicians will first try to resolve the problem. If your problem cannot be resolved, we will dispatch a Lexmark trained technician to your location (usually the next business day) for product repair. By purchasing an OnSite Repair extended guarantee, a customer is eligible for on-site service during the term of the extension.