Banking

Banks are facing a critical time. Revenues are up across many markets, but sustaining growth and gaining a competitive advantage while reducing costs is the challenge.  Banks are dependent on a number of complex, document-based processes that combine hardcopy and electronic formats. Point of sales, Customer Relationship Management, product management and back office systems are just a few examples.

To meet your business goals, reducing costs may not be enough. Lexmark’s suite of banking solutions is tailored to achieve results by providing operational efficiency, and most importantly, enhancing customer service, while enabling conforming to regulations like Basel II, Sarbanes-Oxley or the International Financial Reporting Standards.

Streamlining Loan Processing
Wealth Management in Retail Bank Branches
Account Openings and Account Maintenance in the Retail Bank Branch
Personalized Marketing in Retail Bank Branches

Streamlining Loan Processing

The loan process is extremely paper-intensive, but that doesn't mean that it has to take a long time to complete. Branch personnel can capture, index and insert loan documents into the bank's EDMS and initiate the loan approval process faster and more efficiently leveraging their Lexmark multifunction printers.

Loan document handling can become a straight-through process with reduced time for processing loans and fewer manual touch points along the way. This results in:

• Eliminating costs out of the current process: postage, courier, express-mail, centralised scanning, excess copies (pages)
• Improved revenue stream and workload capacity by reducing overall process cycle time
• Increased customer satisfaction due to efficient, less error-prone processing

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Wealth Management in Retail Bank Branches

In today's wealth management marketplace, competition is fiercer than ever. Banks need to have a way to differentiate themselves from this competition in order to gain any type of competitive advantage. One way to achieve this is by instantly producing high quality customized marketing materials in the branch.

Providing your financial advisors the ability to produce financial plans, proposals, and presentations in the branch offers several benefits:

• Reduced sales cycle time
• Improved close rates
• Improved advisor productivity
• Eliminates associated express mail costs
• Provides color platform for other initiatives (branding, marketing, etc.)

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Account Openings and Account Maintenance in the Retail Bank Branch

Regulations add to the challenge of improving customer service while reducing fraud at the branch level. To help, your branch offices should streamline the new account process and reduce identity fraud by using Lexmark’s multifunction printers.

Just imagine the benefits of having instant access, by authorized branch personnel, to customers' personal ID documents and information:

• Reduced regulatory compliance liability by ensuring you have an automatic procedure for validating customers.
• Reduced potential fraud loss from ability to verify every check.
• Increased teller productivity from streamlined record retrieval.
• Increased customer satisfaction and competitive advantage by minimizing customer inconvenience.

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Personalized Marketing in Retail Bank Branches

To promote sales of financial product offerings, your marketing department probably produces preprinted color brochures that are used as a means of increasing consumer awareness and as a compliment to cross-selling efforts.

However, preprinted material has its drawbacks. Typically, from the time the concept is prepared to the actual printing and distribution of materials, several months may elapse, often resulting in lost business opportunity.

Lexmark’s high speed, low cost color lasers offer a new option for the marketer – print-on-demand color marketing materials. In just days, a campaign can be developed centrally and printed locally in the branch, for just cents a page.

The availability of color printing in the branch with Lexmark printers provides you with several benefits:

• Eliminate the cost of ordering, warehousing, distributing and managing preprinting material, reducing overhead costs
• Eliminate obsolescence and waste associated with out-of-date brochures
• Personalize marketing material for your customers
• Gain the ability to print other branch documents, such as proposals, presentations, flyers, financial plans, application forms

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