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Output fleet management is not typically a focus or core competency of most organisations. Allowing Lexmark to perform these activities frees you to focus scarce resources on areas that directly support your strategic objectives, while you rely on Lexmark’s expertise to efficiently manage your assets for maximum productivity and cost control. Onsite Fleet Services provides a wide range of Lexmark management services that provide a support infrastructure designed to alleviate the administrative burden on IT personnel, allowing them to focus on critical business needs. Benefits include:
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Optimal utilization of assets
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Improved staff productivity
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Reduced employee work disruptions
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Onsite access to Lexmark expertise
Onsite Fleet Services include:
Consumables Management
Break/Fix Management
Lifecycle Management
Utilisation Management
Training and Support
Identifying when toner, paper and other output consumables are needed, and re-supplying these items precisely when needed, helps avoid downtime, boost productivity and control supplies costs. Consumables Management determines when consumables need to be replaced and ensures that they are delivered so that devices remain on line while reducing the cost of the process.
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Maintaining peak operational effectiveness of output devices makes end users more productive and keeps costs down. Break/Fix Management provides a single point of contact for the maintenance of your entire output fleet, including non-Lexmark devices. Automated data collection and device configuration tracking provide an accurate and reliable view of the status of the output fleet. In many cases, problems can be identified before users are impacted to increase the availability of your devices and enhance productivity.
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Taking a fleet-wide approach to output asset management assures the correct level of investment in the output fleet to satisfy customer needs. Lifecycle Management tracks individual assets through each phase of their lifecycle and aggregates data across the organization to provide information for informed decision making on device retirement, replacement or movement, as well as documentation to meet compliance requirements.
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Balancing the workload of output devices with the needs of the organization is key to optimizing your output investment and maximizing user productivity. Utilisation Management matches output needs with the devices that have the appropriate functionality and capacity to meet those needs. Excess capacity is utilised and overused devices are identified before operating and service costs get out of control.
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Understanding the capabilities of output devices allows users to utilize their features to increase productivity and maximize the value of your output investment. Training and Support offers both one-time and ongoing services to help users use the features and capabilities in their output devices to their fullest potential.
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