Remote Fleet Services

Thanks to Lexmark technology, many network-based output maintenance and repair tasks can be initiated and completed via our dedicated offsite operations center or at a centralized location of your choosing, such as corporate headquarters or regional offices. A lower-cost alternative to our Onsite Fleet Services, Remote Fleet Services provide monitoring capabilities for remote access to devices needing attention, with technical assistance from dedicated Lexmark experts who continuously monitor your fleet. Remote Fleet Services also provide pre-emptive service response levels to identify problems and resolve them before they impact workflow. Benefits include:

• Optimal utilization of assets
• Improved employee productivity and satisfaction
• Reduced Help Desk calls and support costs
• Access to Lexmark expertise

Remote Fleet Services include:
Monitoring and Diagnosis
Enhanced Driver Deployment
Service Dispatch
Standards Compliance and Configuration Management

Monitoring and Diagnosis are the basic device-level monitoring services included with every Remote Fleet Services implementation. Using proprietary technologies and a secure VPN connection, these dedicated resources oversee your device fleet at regular intervals to expedite corrective actions, reduce support costs and minimize Help Desk calls.

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Timely and accurate deployment of network printer drivers can improve user productivity and reduce IT support costs. Enhanced Driver Deployment is a service that helps corporations minimize the time spent acquiring, configuring, deploying and managing print device drivers and eliminates user errors associated with driver installation.

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When it is not possible to resolve a device problem remotely, or in the case of warranty service requirements, Service Dispatch will automatically arrange for onsite repair, advanced exchanges or other service for the devices under contract. It provides a single point of contact for customer, service provider and third party support (available when coupled with a Break/Fix Management agreement). For tracking purposes, automatic notification of service call is also provided.

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To assure complete compliance with corporate IT standards, Standards Compliance and Configuration Management services provide notification of changes to, and enforcement of, both your corporate IT-approved standards for device settings and firmware settings. Device setting standards include feature and options configurations using the operator panel; firmware settings are the micro-code levels for Lexmark-managed devices.

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