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Q. Is this the same program as Prebate?
A: Yes. Former Prebate program for Laser cartridges is renamed Lexmark Return Program Cartridges. The license terms remain unchanged.
Q. If the program’s the same, why change the name?
A. The licensed cartridge program has been very successful under the Prebate name. The revised name provides synergy between the license agreement, customer action to participate, and the overall Lexmark Environmental Program.
Q. How do I purchase a Lexmark Return Program Cartridge?
A. They are available directly through Lexmark Authorized Supplies Dealers, participating independent supplies dealers, or direct from Lexmark.
Q. If the purchasing department of my company buys Lexmark Return Program Cartridges, how will the end user know if they have a Lexmark Return Program Cartridge? And how will they know they can't send it to a remanufacturer?
A. Lexmark expects companies buying the Lexmark Return Program Cartridge and accepting its discount to comply with its license agreement conditions. Lexmark Return Program Cartridge cartons have the license agreement terms clearly posted on the external packaging. Opening the package indicates the user’s acceptance of the Lexmark Return Program Cartridge terms. Additionally, all toner Lexmark Return Program Cartridges have the Lexmark Return Program license agreement terms prominently printed on the cartridge itself.
Q. Does the Lexmark Return Program discount affect the warranty coverage or length in any way?
A. No. The regularly priced cartridge and the Lexmark Return Program Cartridge both have the same lifetime warranty.
Q. Other than price, what is the difference between the Lexmark Return Program Cartridges and regular cartridges?
A. There are no performance differences whatsoever. Lexmark Return Program Cartridges have Lexmark Return Program-specific license agreement conditions printed on them that do not appear on regular cartridges.
Q. Can I switch back and forth between cartridge types?
A. Yes. You can buy either Lexmark Return Program or regular cartridges, without Return Program conditions, at any time.
Q. What if I don't return the Lexmark Return Program Cartridge?
A. Why wouldn’t you? It’s free. It’s easy. It’s the right thing to do for the environment.
Q. What if I want to send cartridges to a third party remanufacturer?
A. Regular cartridges, without the license agreement, are available from Lexmark or through authorized dealers. These cartridges provide the same high quality and yield and may be remanufactured by a third party.
Q. Can I refill a Lexmark Return Program cartridge as long as I eventually return it to Lexmark?
A. No. You purchased the Lexmark Return Program Cartridge with the understanding the cartridge would be used once and returned to Lexmark for recycling. Regular cartridges without this understanding are available.
Q. Why does Lexmark prohibit the Lexmark Return Program Cartridge’s reuse and request its return?
A. Lexmark offers a regularly priced cartridge with regular terms and conditions. With the Lexmark Return Program Cartridge, Lexmark encourages the return of the empty to Lexmark by selling the cartridge with a license to use it once only and return the empty to Lexmark.
Q. What do I get for sending empties back to Lexmark?
A. You received a significant discount up-front (over the regularly priced cartridge with regular conditions) in exchange for compliance with the Lexmark Return Program conditions. There is no charge for returning empty cartridges to Lexmark through the Lexmark Cartridge Collection Program. Doing so helps protect our environment and helps comply with the Lexmark Return Program conditions to use the cartridge once only and return the empty cartridge to Lexmark for recycling.
Q. How do I send my empties back to Lexmark?
A. Use the Lexmark Cartridge Collection Program.
Q. What happens to the empties I return?
A. Lexmark recycles the cartridges.
Q. What if I no longer have the packaging to return the cartridge?
A. Visit your country-specific web page for return directions.
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